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	<title>WHO - Wisconsin Homecare Organization &#187; News</title>
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		<title>Financial management Part 2 of 3</title>
		<link>http://www.wishomecare.org/2011/08/financial-management-part-2-of-3-2/</link>
		<comments>http://www.wishomecare.org/2011/08/financial-management-part-2-of-3-2/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 18:00:35 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
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		<guid isPermaLink="false">http://www.wishomecare.org/?p=1177</guid>
		<description><![CDATA[Session #2—Utilizing Dashboards and Benchmarks to Manage your Agency November 4, 2011, 11 AM &#8212; 12:15 PM Presenter: Terry Mahar, RN, MS  As the overall management of your agency becomes more complex, and as the financial outcomes become tighter, it is critical to have information at hand that can provide direction and guidance. One such [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Session #2—Utilizing Dashboards and Benchmarks to Manage your Agency</strong></p>
<p><strong>November 4, 2011, 11 AM &#8212; 12:15 PM</strong></p>
<p><strong>Presenter: Terry Mahar, RN, MS</strong><strong> </strong></p>
<p>As the overall management of your agency becomes more complex, and as the financial outcomes become tighter, it is critical to have information at hand that can provide direction and guidance. One such method is to utilize dashboards and benchmarks as the standard to compare your agency’s performance. This session will focus on the importance of utilizing benchmark standards to compare your agency against, and will bring forth examples of how they can be used effectively.</p>
<p>Objectives: To provide the participants education on:</p>
<ol>
<li>Defining what a dashboard and/or benchmark standards are (and are not).</li>
<li>What are some of the important benchmarks that should be included in your dashboard.</li>
<li>The importance of utilizing a dashboard and benchmark standards.</li>
</ol>
<div><a href="http://www.wishomecare.org/wp-content/uploads/2011/08/webinar-fin-man-202.doc">Registration form here</a></div>
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		<title>Financial management Part 3 of 3</title>
		<link>http://www.wishomecare.org/2011/08/financial-management-part-3-of-3/</link>
		<comments>http://www.wishomecare.org/2011/08/financial-management-part-3-of-3/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 17:51:12 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
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		<guid isPermaLink="false">http://www.wishomecare.org/?p=1170</guid>
		<description><![CDATA[Session #3&#8211;Home Health Cost Reporting December 2, 2011 Presenters: Brian Bertsch, Scott Braun and Terry Mahar, RN, MS Although many believe the cost report is no longer useful for reimbursement purposes, many payers still use the Medicare cost report for adjusting payment rates for home health agencies. In addition, the cost report can be utilized [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Session #3&#8211;Home Health Cost Reporting</strong></p>
<p><strong>December 2, 2011</strong></p>
<p><strong>Presenters: Brian Bertsch, Scott Braun and Terry Mahar, RN, MS</strong></p>
<p>Although many believe the cost report is no longer useful for reimbursement purposes, many payers still use the Medicare cost report for adjusting payment rates for home health agencies. In addition, the cost report can be utilized by your agency or other providers for benchmarks and making operational decisions. For these reasons, it is important your agency file an accurate cost report on an annual basis. This session will provide the participants with the information needed to understand their home health agency Medicare cost report and the information contained within it.</p>
<p>Objectives: To provide the participants education on:</p>
<ol>
<li>Preparation of the Medicare cost report.</li>
<li>Data required to complete Medicare cost report</li>
<li>How to interpret the Medicare cost report for use within your agency to make financial and operational decisions.</li>
</ol>
<p>Registration information coming soon.</p>
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		<title>A consumer guide to health care</title>
		<link>http://www.wishomecare.org/2011/07/a-consumer-guide-to-health-care/</link>
		<comments>http://www.wishomecare.org/2011/07/a-consumer-guide-to-health-care/#comments</comments>
		<pubDate>Mon, 11 Jul 2011 14:36:49 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
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		<guid isPermaLink="false">http://www.wishomecare.org/?p=1125</guid>
		<description><![CDATA[A Consumer Guide to Home Care What Is Home Care? &#8220;Home care&#8221; is a simple phrase that encompasses a wide range of health and social services. These services are delivered at home to recovering, disabled, chronically or terminally ill persons in need of medical, nursing, social, or therapeutic treatment and/or assistance with the essential activities [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.wishomecare.org/wp-content/uploads/2011/07/Consumer-Guide-to-Home-Care.pdf">A Consumer Guide to Home Care</a></p>
<p><strong>What Is Home Care?</strong></p>
<p>&#8220;Home care&#8221; is a simple phrase that encompasses a wide range of health and social services. These services are delivered at home to recovering, disabled, chronically or terminally ill persons in need of medical, nursing, social, or therapeutic treatment and/or assistance with the essential activities of daily living.</p>
<p>Generally, home care is appropriate whenever a person prefers to stay at home but needs ongoing care that cannot easily or effectively be provided solely by family and friends. More and more older people, electing to live independent, non-institutionalized lives, are receiving home care services as their physical capabilities diminish. Younger adults who are disabled or recuperating from acute illness are choosing home care whenever possible. Chronically ill infants and children are receiving sophisticated medical treatment in their loving and secure home environments. Adults and children diagnosed with terminal illness also are being cared for at home, receiving compassionate care and maintaining dignity at the end of life. As hospital stays decrease, increasing numbers of patients need highly skilled services when they return home. Other patients are able to avoid institutionalization altogether, receiving safe and effective care in the comfort of their own homes.</p>
<p><strong>For more information,</strong> contact the Wisconsin Homecare Organization:</p>
<p><a href="http://www.wishomecare.org">www.wishomecare.org</a> <a href="mailto:wishomecare@earthlink.net">wishomecare@earthlink.net</a></p>
<p><strong>What Home Care Services Are available?</strong></p>
<p>Home care providers deliver a wide variety of health care and supportive services, ranging from professional nursing and HCA care to physical, occupational, respiratory, and speech therapies. They also may provide social work and nutritional care and laboratory, dental, optical, pharmacy, podiatry, x-ray, and medical equipment and supply services. Services for the treatment of medical conditions usually are prescribed by an individual&#8217;s physician. Supportive services, however, do not require a physician&#8217;s orders. An individual may receive a single type of care or a combination of services, depending on the complexity of his or her needs. Home care services can be provided by the following professionals, paraprofessionals, and volunteers.</p>
<p><strong>Physicians </strong>visit patients in their homes to diagnose and treat illnesses just as they do in hospitals and private offices. They also work with home care providers to determine which services are needed by patients, which specialists are most suitable to render these services, and how often these services need to be provided. With this information, physicians prescribe and oversee patient plans of care. Under Medicare, physicians and home health agency personnel review these plans of care as often as required by the severity of patient medical conditions at least once every 62 days. The interdisciplinary team reviews the care plans for hospice patients and their families at least once a month, or as frequently as patient conditions and/or family circumstances require.</p>
<p><strong>Registered nurses </strong>(RNs) and licensed practical nurses (LPNs) provide skilled services that cannot be performed safely and effectively by nonprofessional personnel. Some of these services include injections and intravenous therapy, wound care, education on disease treatment and prevention, and patient assessments. RNs may also provide case management services. RNs have received two or more years of specialized education and are licensed to practice by the state. LPNs have one year of specialized training and are licensed to work under the supervision of registered nurses. The intricacy of a patient&#8217;s medical condition and required course of treatment determine whether care should be provided by an RN or can be provided by an LPN.</p>
<p><strong>Physical therapists </strong>(PTs) work to restore the mobility and strength of patients who are limited or disabled by physical injuries through the use of exercise, massage, and other methods. PTs often alleviate pain and restore injured muscles with specialized equipment. They also teach patients and caregivers special techniques for walking and transfer.</p>
<p><strong>Social workers </strong>evaluate the social and emotional factors affecting ill and disabled individuals and provide counseling. They also help patients and their family members identify available community resources. Social workers often serve as case managers when patients&#8217; conditions are so complex that professionals need to assess medical and supportive needs and coordinate a variety of services.</p>
<p><strong>Speech language pathologists </strong>work to develop and restore the speech of individuals with communication disorders; usually these disorders are the result of traumas such as surgery or stroke. Speech therapists also help retrain patients in breathing, swallowing, and muscle control.</p>
<p><strong>Occupational therapists </strong>(OTs) help individuals who have physical, developmental, social, or emotional problems that prevent them from performing the general activities of daily living (ADLs). OTs instruct patients on using specialized rehabilitation techniques and equipment to improve their function in tasks such as eating, bathing, dressing, and basic household routines.</p>
<p><strong>Dietitians</strong> provide counseling services to individuals who need professional dietary assessment and guidance to properly manage an illness or disability.</p>
<p><strong>HCAs/home health aides </strong>assist patients with ADLs such as getting in and out of bed, walking, bathing, toileting, and dressing. Some aides have received special training and are qualified to provide more complex services under the supervision of a nursing professional.</p>
<p><strong>Homemaker and chore workers </strong>perform light household duties such as laundry, meal preparation, general housekeeping, and shopping. Their services are directed at maintaining patient households rather than providing hands-on assistance with personal care.</p>
<p><strong>Companions </strong>provide companionship and comfort to individuals who, for medical and/or safety reasons, may not be left at home alone. Some companions may assist clients with household tasks, but most are limited to providing sitter services.</p>
<p><strong>Volunteers</strong> meet a variety of patient needs. The scope of a volunteer&#8217;s services depends on his or her level of training and experience. Volunteer activities include, but are not limited to providing companionship, emotional support, and counseling and helping with personal care, paperwork, and transportation.</p>
<p><strong>Who Provides Home Care?</strong></p>
<p>Home care services are usually provided by home care organizations but may also be obtained from registries and independent providers. Home care organizations include home health agencies; hospices; homemaker and home care aide (HCA) agencies; staffing and private-duty agencies; and companies specializing in medical equipment and supplies, pharmaceuticals, and drug infusion therapy. Several types of home care organizations may merge to provide a wide variety of services through an integrated system.</p>
<p>Home care services generally are available 24 hours a day, seven days a week. Depending on the patient&#8217;s needs, these services may be provided by an individual or a team of specialists on a part-time, intermittent, hourly, or shift basis. Following are descriptions of the various types of home care providers.</p>
<p><strong>Home Health Agencies</strong><strong> </strong></p>
<p>The term home health agency often indicates that a home care provider is Medicare certified. A Medicare-certified agency has met federal minimum requirements for patient care and management and therefore can provide Medicare and Medicaid home health services. Individuals requiring skilled home care services usually receive their care from a home health agency. Due to regulatory requirements, services provided by these agencies are highly supervised and controlled. Some agencies deliver a variety of home care services through physicians, nurses, therapists, social workers, homemakers and HCAs, durable medical equipment and supply dealers, and volunteers. Other home health agencies limit their services to nursing and one or two other specialties. For cases in which an individual requires care from more than one specialist, home health agencies coordinate a caregiving team to administer services that are comprehensive and efficient. Personnel are assigned according to the needs of each patient. Home health agencies recruit and supervise their personnel; as a result, they assume liability for all care.</p>
<p><strong>Hospices</strong><strong> </strong></p>
<p>Hospice care involves a core interdisciplinary team of skilled professionals and volunteers who provide comprehensive medical, psychological, and spiritual care for the terminally ill and support for patients&#8217; families. Hospice care also includes the provision of related medications, medical supplies, and equipment. It is based primarily in the home, enabling families to remain together. Trained hospice professionals are available 24 hours a day to assist the family in caring for the patient, ensure that the patient&#8217;s wishes are honored, and keep the patient comfortable and free from pain. Most hospices are Medicare certified and licensed according to state requirements.</p>
<p><strong>Homemaker and Home Care Aide Agencies</strong><strong> </strong></p>
<p>Homemaker and HCA agencies employ homemakers or chore workers, HCAs, and companions who support individuals through meal preparation, bathing, dressing, and housekeeping. Personnel are assigned according to the needs and wishes of each client. Some states require these agencies to be licensed and meet minimum standards established by the state. Most homemaker and HCA agencies recruit, train, and supervise their personnel and thus are responsible for the care rendered.</p>
<p><strong>Staffing and Private-duty Agencies</strong><strong> </strong></p>
<p>Staffing and private-duty agencies generally are nursing agencies that provide individuals with nursing, homemaker, HCA, and companion services. Most states do not require these agencies to be licensed or meet regulatory requirements. Some staffing and private-duty agencies assign nurses to assess their clients&#8217; needs to ensure that personnel are properly assigned and provide ongoing supervision. These agencies recruit their own personnel. Again, responsibility for patient care rests with each agency.</p>
<p><strong>Pharmaceutical and Infusion Therapy Companies</strong></p>
<p>Pharmaceutical and infusion therapy companies specialize in the delivery of drugs, equipment, and professional services for individuals receiving intravenous or nutritional therapies through specially placed tubes. These companies employ pharmacists who prepare solutions and arrange for delivery to patients. Nurses also are hired to teach self-administration in patients&#8217; homes. Some pharmaceutical and infusion therapy companies are home health agencies, certified by Medicare. In addition, some states require these organizations to be licensed. Each company assumes responsibility for personnel and the services rendered.</p>
<p><strong>Durable Medical Equipment and Supply Dealers</strong><strong> </strong></p>
<p>Durable medical equipment and supply dealers provide home care patients with products ranging from respirators, wheelchairs, and walkers, to catheter and wound care supplies. These dealers employ staff who deliver and, when necessary, install these products as well as instruct patients on their proper in-home use. Durable medical equipment and supply dealers usually do not provide physical care for patients, but there are a few exceptions. Some dealers offer pharmacy and infusion services, where a nurse administers medication and nutritional formulas to patients and teaches them the proper techniques for self-administration. Some companies also provide respiratory therapy services to help individuals use breathing equipment. Durable medical equipment and supply dealers that bill the Medicare program are required to meet federal minimum standards. Some states require that these organizations be licensed. Each dealer is liable for its personnel and the services provided to patients.</p>
<p><strong>Registries</strong><strong> </strong></p>
<p>Registries serve as employment agencies for home care nurses and aides by matching these providers with clients and collecting finder&#8217;s fees. These organizations usually are not licensed or regulated by government. Registries are not required to screen or background-check the caregivers, but some do undertake these tasks routinely. In addition, although not legally required to, some registries offer procedures for patients to file complaints. Clients select and supervise the work of a registry-referred provider. They also pay the provider directly and must comply with all applicable state and federal labor, health, and safety laws and regulations, including payroll tax and social security withholding requirements.</p>
<p><strong>Independent Providers</strong><strong> </strong></p>
<p>Independent providers are nurses, therapists, aides, homemakers and chore workers, and companions who are privately employed by individuals who need such services. Aides, homemakers, chore workers, and companions are not required to be licensed or to meet government standards except in cases where they receive state funding. In this arrangement, the responsibility for recruiting, hiring, and supervising the provider rests with the client. Finding back-up care in the event that the provider fails to report to work or fulfill job requirements is the client&#8217;s responsibility. Clients also pay the provider directly and must comply with all applicable state and federal labor, health, and safety requirements.</p>
<p><strong>Who Pays for Home Care Services?</strong></p>
<p>Home care services can be paid for directly by the patient and his or her family members or through a variety of public and private sources. Hospice care generally is provided regardless of the patient&#8217;s and/or family&#8217;s ability to pay. Public third-party payors include Medicare, Medicaid, the Older Americans Act, the Veterans Administration, and Social Services block grant programs. Some community organizations, such as local chapters of the American Cancer Society, the Alzheimer&#8217;s Association, and the National Easter Seal Society, also provide funding to help pay for home care services. Private third-party payors include commercial health insurance companies, managed care organizations, CHAMPUS, and workers&#8217; compensation.</p>
<p><strong>Self-pay</strong><strong> </strong></p>
<p>Home care services that fail to meet the criteria of third-party payors must be paid for &#8220;out of pocket&#8221; by the patient or other party. The patient and home care provider negotiate the fees.</p>
<p><strong>Public Third-party Payors </strong><strong> </strong></p>
<p><strong>Medicare:</strong> Most Americans older than 65 are eligible for the federal Medicare program. If an individual is homebound, under a physician&#8217;s care, and requires medically necessary skilled nursing or therapy services, he or she may be eligible for services provided by a Medicare-certified home health agency. Depending on the patient&#8217;s condition, Medicare may pay for intermittent skilled nursing; physical, occupational, and speech therapies; medical social work; HCA services; and medical equipment and supplies. The referring physician must authorize and periodically review the patient&#8217;s plan of care. With the exception of hospice care, the services the patient receives must be intermittent or part time and provided through a Medicare-certified home health agency for reimbursement.</p>
<p>Hospice services are available to individuals who are terminally ill and have a life expectancy of six months or less; there is no requirement for the patient to be homebound or in need of skilled nursing care. A physician&#8217;s certification is required to qualify an individual for the Medicare Hospice Benefit. The physician also must re-certify the individual at the beginning of each six-month benefit period. In turn, the patient is required to sign a statement indicating that he or she understands the nature of the illness and of hospice care. By signing this statement, the patient surrenders his or her rights to other Medicare benefits related to terminal illness.</p>
<p><strong>Medicaid:</strong> Administered by the states, Medicaid is a joint federal-state medical assistance program for low-income individuals. Each state has its own set of eligibility requirements; however, states are only mandated to provide home health services to individuals who receive federally assisted income maintenance payments, such as Social Security Income and Aid to Families with Dependent Children (AFDC), and individuals who are &#8220;categorically needy.&#8221; Categorically needy recipients include certain aged, blind, and/or disabled individuals who have incomes that are too high to qualify for mandatory coverage but below federal poverty levels. Individuals younger than 21 who meet income and resources requirements for AFDC, yet otherwise are ineligible for AFDC, also qualify as categorically needy. Under federal Medicaid rules, coverage of home health services must include part-time nursing, HCA services, and medical supplies and equipment. At the state&#8217;s option, Medicaid also may cover audiology; physical, occupational, and speech therapies; and medical social services. Hospice is a Medicaid-covered benefit in 38 states. The Medicaid hospice benefit covers the same range of services that Medicare does.</p>
<p><strong>Older Americans Act</strong> (OAA): Enacted by Congress in 1965, the OAA provides federal funds for state and local social service programs that enable frail and disabled older individuals to remain independent in their communities. This funding covers HCA, personal care, chore, escort, meal delivery, and shopping services for individuals with the greatest social and financial need who are 60 years of age and older. Increasingly, individuals who can afford to pay for some of these services are being asked to contribute in proportion to their income. Individuals often request the services they need through an Area Agency on Aging, which will provide them directly or in cooperation with local organizations.</p>
<p><strong>Veterans Administration:</strong> Veterans who are at least 50% disabled due to a service-related condition are eligible for home health care coverage provided by the Veterans Administration (VA). A physician must authorize these services, which must be delivered through the VA&#8217;s network of hospital-based home care units. The VA does not cover nonmedical services provided by HCAs.</p>
<p><strong>Social Services Block Grant Programs:</strong> Each year states receive federal social services block grants for state-identified service needs. The government allocates these funds on the basis of the state&#8217;s population and within a federal limit. Portions of the funding often are directed into programs providing HCA and homemaker or chore worker services. Individuals should contact their state health departments and local offices on aging for additional information.</p>
<p><strong>Community Organizations:</strong> Some community organizations, along with state and local governments, provide funds for home health and supportive care. Depending on an individual&#8217;s eligibility and financial circumstances, these organizations may pay for all or a portion of the needed services. Hospital discharge planners, social workers, local offices on aging, and the United Way are excellent sources for information about community resources.</p>
<p><strong>Private Third-party Payors </strong></p>
<p><strong>Commercial Health Insurance Companies:</strong> Commercial health insurance policies typically cover some home care services for acute needs, but benefits for long-term services vary from plan to plan. Commercial insurers, including Blue Cross and Blue Shield and others, generally pay for skilled professional home care services with a cost-sharing provision. Such policies occasionally cover personal care services. Most commercial and private insurance plans will cover comprehensive hospice services, including nursing, social work, therapies, personal care, medications, and medical supplies and equipment. Cost-sharing varies with individual policies, but often is not required.</p>
<p>Individuals sometimes find it necessary to purchase Medigap insurance or long-term care insurance policies, for additional home care coverage.</p>
<p>Medigap insurance is designed to bridge some of the gaps in Medicare coverage. Some Medigap policies offer at-home recovery benefits, which pay for some personal care services when the policyholder is receiving Medicare-covered skilled home health services. The policyholder&#8217;s physician must order this personal care in conjunction with the skilled services. Home care coverage in Medigap policies is not designed to cover extended long-term care. This type of coverage is most helpful to individuals recovering from acute illness, injuries, or surgery.</p>
<p>Long-term care insurance primarily was intended to protect individuals from the catastrophic expense of a lengthy stay in a nursing home. However, as the public need and preference for home care has grown, private long-term care insurance policies have expanded their coverage of personal care, companionship, and other in-home services. Considerable care should be taken in selecting a long-term care insurance policy, as home care benefits vary greatly among plans. Consumers should be aware of limitations on coverage, such as prior hospitalization requirements, and pre-existing condition exclusions. Some policies may only pay for services that are already covered by Medicare.</p>
<p><strong>Managed Care Organizations:</strong> Managed care organizations (MCOs) and other group health plans sometimes include coverage for home care services. MCOs contracting with Medicare must provide the full range of Medicare-covered home health services available in a particular geographic area. Medicare beneficiaries who are enrolled with an MCO may elect their hospice benefit from the hospice of their choice. These organizations only pay for services that are pre-approved.</p>
<p><strong>CHAMPUS:</strong> On a cost-shared basis the Civilian Health and Medical Program of the Uniformed Services (CHAMPUS) covers skilled nursing care and other professional medical home care services for dependents of active military personnel and military retirees and their dependents and survivors. CHAMPUS offers a comprehensive hospice benefit to its terminally ill beneficiaries, which covers nursing, social work and counseling services, therapies, personal care, medications, and medical supplies and equipment.</p>
<p><strong>Workers&#8217; Compensation:</strong> Any individual requiring medically necessary home care services as a result of injury on the job is eligible to receive coverage through workers&#8217; compensation.</p>
<p><strong>How Do I Find Home Care?</strong></p>
<p>Finding the home care provider best suited for your needs requires research, but it is time well spent. Important factors include the quality of care, availability of needed services, personnel training and expertise, and coverage provided by the payor. Before starting a search, it is important to determine which types of services you need. You may wish to consult with your physician, a hospital discharge planner, or a social service organization, such as an Area Office on Aging, for assistance in evaluating your needs. Once you&#8217;ve completed this assessment, you will be able to identify the type of home care provider most appropriate to assist you.</p>
<p>Fortunately most communities have a variety of providers to choose from. Your physician or hospital discharge planner can help you locate home care providers in your area. Contact your state&#8217;s departments of health, aging, and social services to obtain a list of licensed agencies. In addition, most state home care and hospice associations maintain directories of existing home care organizations and can assist you in identifying an appropriate provider. Telephone numbers for the units on aging and home care and hospice associations representing each of the 50 states, the District of Columbia, and Puerto Rico, are provided on pages 21 through 28 of this brochure.</p>
<p>Home care providers also are listed in the yellow pages under &#8220;home care,&#8221; &#8220;hospice,&#8221; or &#8220;nurses.&#8221; If your community has information and referral services available through an Area Agency on Aging or a local chapter of the United Way, check with them. Your place of religious worship may also have information about local home care providers.</p>
<p><strong>Online agency locator: </strong><a href="http://www.nahcagencylocator.com/">http://www.nahcagencylocator.com/</a></p>
<p><strong>What Are my Rights as a Patient?</strong></p>
<p>Federal law requires that all individuals receiving home care services be informed of their rights as a patient. Following is a model patient bill of rights based on the patient rights currently enforced by law.</p>
<p><strong>Home care patients have the right to:</strong><strong></strong></p>
<p>▪                be fully informed of all his or her rights and responsibilities by the home care agency;</p>
<p>▪                choose care providers;</p>
<p>▪                appropriate and professional care in accordance with physician orders;</p>
<p>▪                receive a timely response from the agency to his or her request for service;</p>
<p>▪                be admitted for service only if the agency has the ability to provide safe, professional care at the level of intensity needed;</p>
<p>▪                receive reasonable continuity of care;</p>
<p>▪                receive information necessary to give informed consent prior to the start of any treatment or procedure;</p>
<p>▪                be advised of any change in the plan of care, before the change is made;</p>
<p>▪                refuse treatment within the confines of the law and to be informed of the consequences of his or her action;</p>
<p>▪                be informed of his or her rights under state law to formulate advanced directives;</p>
<p>▪                have health care providers comply with advance directives in accordance with state law requirements;</p>
<p>▪                be informed within reasonable time of anticipated termination of service or plans for transfer to another agency;</p>
<p>▪                be fully informed of agency policies and charges for services, including eligibility for third-party reimbursements;</p>
<p>▪                be referred elsewhere, if denied service solely on his or her inability to pay;</p>
<p>▪                voice grievances and suggest changes in service or staff without fear of restraint or discrimination;</p>
<p>▪                a fair hearing for any individual to whom any service has been denied, reduced, or terminated, or who is otherwise aggrieved by agency action. The fair hearing procedure shall be set forth by each agency as appropriate to the unique patient situation (i.e., funding source, level of care, diagnosis);</p>
<p>▪                be informed of what to do in the event of an emergency; and</p>
<p>▪                be advised of the telephone number and hours of operation of the state&#8217;s home health hot line, which receives questions and complaints about Medicare-certified and state-licensed home care agencies.</p>
<p>▪</p>
<p><strong>Hospice patients have the right to:</strong><strong></strong></p>
<p>▪                receive care of the highest quality;</p>
<p>▪                have relationships with hospice organizations that are based on ethical standards of conduct, honesty, dignity, and respect;</p>
<p>▪                in general, be admitted by a hospice organization only if it is assured that all necessary palliative and supportive services will be provided to promote the physical, psychological, social, and spiritual well-being of the dying patient. However, an organization with less than optimal resources may admit the patient if a more appropriate hospice organization is not available, but only after fully informing the client of its limitations and the lack of suitable alternative arrangements;</p>
<p>▪                be notified in writing of their rights and obligations before their hospice care begins. Consistent with state laws, the patient&#8217;s family or guardian may exercise the patient&#8217;s rights when the patient is unable to do so. Hospice organizations have an obligation to protect and promote the rights of their patients;</p>
<p>▪                be notified in writing of the care the hospice organization will furnish, the types of caregivers who will furnish the care, and the frequency of the services that are proposed to be furnished;</p>
<p>▪                be advised of any change in the plan of care before the change is made;</p>
<p>▪                participate in the planning of the care and in planning changes in the care, and to be advised that they have the right to do so;</p>
<p>▪                refuse services and to be advised of the consequences of refusing care;</p>
<p>▪                request a change in caregiver without fear of reprisal or discrimination;</p>
<p>▪                confidentiality with regard to information about their health, social, and financial circumstances and about what takes place in the home;</p>
<p>▪                expect the hospice organization to release information only as consistent with its internal policy, required by law, or authorized by the client;</p>
<p>▪                be informed of the extent to which payment may be expected from Medicare, Medicaid, or any other payor known to the hospice organization;</p>
<p>▪                be informed of any charges that will not be covered by Medicare, and the charges for which he or she may be liable;</p>
<p>▪                receive this information orally and in writing within 15 working days of the date the hospice organization becomes aware of any changes in charges;</p>
<p>▪                have access, on request, to all bills for service the patient has received regardless of whether they are paid out of pocket or by another party;</p>
<p>▪                be informed of the hospice&#8217;s ownership status and its affiliation with any entities to whom the patient is referred;</p>
<p>▪                be informed of the procedure they can follow to lodge complaints with the hospice organization about the care that is, or fails to be, furnished, and regarding a lack of respect for property;</p>
<p>▪                know about the disposition of such complaints;</p>
<p>▪                voice grievances without fear of discrimination or reprisal for having done so; and</p>
<p>▪                be told what to do in the case of an emergency.</p>
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		<title>New WHO benefit: discount employee screening</title>
		<link>http://www.wishomecare.org/2011/04/new-who-benefit-discount-employee-screening/</link>
		<comments>http://www.wishomecare.org/2011/04/new-who-benefit-discount-employee-screening/#comments</comments>
		<pubDate>Tue, 05 Apr 2011 21:34:25 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[background]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[screening]]></category>

		<guid isPermaLink="false">http://www.wishomecare.org/?p=1035</guid>
		<description><![CDATA[WHO has formed a partnership with Certified Healthcare to offer you a 15% discount on these necessary services!  Certified is the nation&#8217;s leader in this field and has had an exclusive contact with the American Association of Colleges of Nursing since 2005.  The agreement will also generate non-dues revenue for your own state association, so [...]]]></description>
			<content:encoded><![CDATA[<p><span style="font-size: medium;">WHO has formed a partnership with Certified Healthcare to offer you a <strong>15% discount</strong> on these necessary services!  Certified is the nation&#8217;s leader in this field and has had an exclusive contact with the American Association of Colleges of Nursing since 2005.  The agreement will also generate non-dues revenue for your own state association, so it&#8217;s a benefit to your agency in three ways.</p>
<p>The first step in the process is get an idea of the current state of affairs, so we&#8217;re asking you to quickly complete this short member online survey.  Here is the survey link</p>
<p>Click<a href="http://www.surveymonkey.com/s/WisconsinHomecare"> here</a> to take survey</p>
<p>Link not working? just copy and paste this link into your browser:   http://www.surveymonkey.com/s/WisconsinHomecare</p>
<p></span></p>
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		<title>Job bank 20% discount for WHO members!</title>
		<link>http://www.wishomecare.org/2011/03/job-bank-20-discount-for-who-members/</link>
		<comments>http://www.wishomecare.org/2011/03/job-bank-20-discount-for-who-members/#comments</comments>
		<pubDate>Wed, 02 Mar 2011 17:37:09 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[discount]]></category>
		<category><![CDATA[job bank]]></category>
		<category><![CDATA[jobs]]></category>
		<category><![CDATA[membership]]></category>

		<guid isPermaLink="false">http://www.wishomecare.org/?p=1014</guid>
		<description><![CDATA[<p class="restricted alert warning">Sorry, but you do not have permission to view this content.</p>]]></description>
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		<title>2011 Bottom Line Survey</title>
		<link>http://www.wishomecare.org/2011/02/2011-bottom-line-survey/</link>
		<comments>http://www.wishomecare.org/2011/02/2011-bottom-line-survey/#comments</comments>
		<pubDate>Thu, 24 Feb 2011 21:26:22 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[2011]]></category>
		<category><![CDATA[2011 Bottom Line Survey]]></category>
		<category><![CDATA[Bottom]]></category>
		<category><![CDATA[Line]]></category>
		<category><![CDATA[survey]]></category>

		<guid isPermaLink="false">http://www.wishomecare.org/?p=1010</guid>
		<description><![CDATA[With cuts in reimbursement for both Medicaid and Medicare looming on the horizon, it is more important than ever to educate decision-makers about just how slim the margin is in Wisconsin.  We&#8217;re asking you to provide us with data on your expenses and revenues so that we can give you a more effective voice.  No [...]]]></description>
			<content:encoded><![CDATA[<p>With cuts in reimbursement for both Medicaid and Medicare looming on the horizon, it is more important than ever to educate decision-makers about just how slim the margin is in Wisconsin.  We&#8217;re asking you to provide us with data on your expenses and revenues so that we can give you a more effective voice.  No agency identification is requested; no individual data will be released.  Only statewide aggregate information will be used.  Please print, complete and fax this form to 608-271-6351.  Thank you.</p>
<p><a href="http://www.wishomecare.org/wp-content/uploads/2011/02/WHO-bottom-line-survey.pdf">WHO bottom line survey (pdf)</a></p>
<p><a href="http://www.wishomecare.org/wp-content/uploads/2011/02/WHO-bottom-line-survey.doc">WHO bottom line survey (Word)</a></p>
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		<title>2011 PPS rates by region in Wisconsin</title>
		<link>http://www.wishomecare.org/2010/12/2011-pps-rates-by-region-in-wisconsin/</link>
		<comments>http://www.wishomecare.org/2010/12/2011-pps-rates-by-region-in-wisconsin/#comments</comments>
		<pubDate>Thu, 23 Dec 2010 13:40:55 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[2011]]></category>
		<category><![CDATA[PPS]]></category>
		<category><![CDATA[rates]]></category>

		<guid isPermaLink="false">http://www.wishomecare.org/?p=972</guid>
		<description><![CDATA[<p class="restricted alert warning">Sorry, but you do not have permission to view this content.</p>]]></description>
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		<title>Another new member benefit: Consulting services</title>
		<link>http://www.wishomecare.org/2010/07/another-new-member-benefit-consulting-services/</link>
		<comments>http://www.wishomecare.org/2010/07/another-new-member-benefit-consulting-services/#comments</comments>
		<pubDate>Thu, 22 Jul 2010 17:45:33 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Tools]]></category>

		<guid isPermaLink="false">http://www.wishomecare.org/?p=805</guid>
		<description><![CDATA[WHO has established a peer-to-peer network that provides free consulting services to WHO members.  Facing a perplexing problem?  Looking to implement a new program?  Have some questions that need answers?  There are members of WHO ready and willing to help. For more involved, in-depth, on-site consultation, WHO members can get help from Terri Peterson, the [...]]]></description>
			<content:encoded><![CDATA[<p>WHO has established a peer-to-peer network that provides free consulting services to WHO members.  Facing a perplexing problem?  Looking to implement a new program?  Have some questions that need answers?  There are members of WHO ready and willing to help.</p>
<p>For more involved, in-depth, on-site consultation, WHO members can get help from Terri Peterson, the &#8220;living encyclopedia of home health knowledge&#8221; &#8212; former member of the WHO Board of Directors, former WHO liaison to Medicare and Medicaid, driving force behind the WHO best practices manuals and nationally recognized expert in home health care &#8212; for just $65 per hour*.  Non-members pay $100 per hour.*   (*Plus travel expenses.)</p>
<p>Just give us a call at 608-278-1115 or drop us a note: wishomecare@earthlink.net.</p>
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		<title>Big changes at WHO!</title>
		<link>http://www.wishomecare.org/2010/06/big-changes-at-who/</link>
		<comments>http://www.wishomecare.org/2010/06/big-changes-at-who/#comments</comments>
		<pubDate>Tue, 15 Jun 2010 16:26:18 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[2010]]></category>
		<category><![CDATA[dues]]></category>
		<category><![CDATA[membership]]></category>

		<guid isPermaLink="false">http://www.wishomecare.org/?p=784</guid>
		<description><![CDATA[WHO is offering new and important member services aimed at enhancing your quality of care and value of membership while reducing your costs!  Please see New WHO for 2010 for more details.]]></description>
			<content:encoded><![CDATA[<p>WHO is offering new and important member services aimed at enhancing your quality of care and value of membership while reducing your costs!  Please see <a href="http://www.wishomecare.org/wp-content/uploads/2010/06/New-WHO-for-2010.pdf">New WHO for 2010</a> for more details.</p>
]]></content:encoded>
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		<title>Sen. Feingold introduces home health case mix legislation</title>
		<link>http://www.wishomecare.org/2010/05/sen-feingold-introduces-home-health-case-mix-legislation/</link>
		<comments>http://www.wishomecare.org/2010/05/sen-feingold-introduces-home-health-case-mix-legislation/#comments</comments>
		<pubDate>Mon, 10 May 2010 18:29:38 +0000</pubDate>
		<dc:creator>Bschmidt</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[case]]></category>
		<category><![CDATA[CMS]]></category>
		<category><![CDATA[Feingold]]></category>
		<category><![CDATA[Kohl]]></category>
		<category><![CDATA[mix]]></category>

		<guid isPermaLink="false">http://www.wishomecare.org/?p=774</guid>
		<description><![CDATA[In a bipartisan effort, Sen. Russ Feingold (D-WI) and Sen. Susan Collins (R-ME) and  have introduced a bill (S.3315) that seeks to institute a rational, more transparent process for evaluating increases in the average case mix weight of Medicare home health services. The move comes as a result of the Centers for Medicare &#38; Medicaid Services&#8217; [...]]]></description>
			<content:encoded><![CDATA[<p>In a bipartisan effort, Sen. Russ Feingold (D-WI) and Sen. Susan Collins (R-ME) and  have introduced a bill (S.3315) that seeks to institute a rational, more transparent process for evaluating increases in the average case mix weight of Medicare home health services. The move comes as a result of the Centers for Medicare &amp; Medicaid Services&#8217; (CMS) regulatory cuts to address so-called &#8220;case mix creep,&#8221; which so far have been determined under a nebulous process and analyses (NAHC Report, 5/1/08). A companion bill is expected to be filed shortly in the House of Representatives.</p>
<p>The cuts stem from Medicare&#8217;s allegation that home health agencies have increased patient severity scores &#8212; otherwise known as case mix weights &#8212; to achieve higher payments. NAHC and the home care community have countered that assertion with evidence that increased patient severity scores are a result of changes in the makeup of patients receiving home health services. These changes include increased acuity of patients discharged from hospitals, a shift of patients from rehabilitation facilities and nursing homes, and increased age of patients admitted to care.</p>
<p>The Feingold legislation would establish a rational process by which CMS could evaluate whether changes in case mix weights are a result of patient changes or unwarranted coding &#8220;creep.&#8221; The new process includes a requirement that CMS rely on a technical advisory group composed of parties such as NAHC, beneficiary representatives, and health policy experts to develop the criteria necessary to analyze changes in case mix weights appropriately. In addition, CMS would be required to address any payment rate adjustments that are based on case mix weight changes in a transparent manner using public notice and rulemaking for developing standards, and also to fully disclose any studies on the subject and data used in its analysis before such an adjustment could take effect.</p>
<p>In addition, the process established under the bill would require CMS to consider the impact of changes for other care venues/providers that can affect the nature of patients served in home health. For example, changes in coverage and reimbursement standards for inpatient rehabilitation facilities potentially can affect the type and condition of patients referred to home health services. CMS would also need to demonstrate that any case mix weight changes uncovered have resulted in an increase in Medicare expenditures. Current evidence indicates that Medicare spending for home health services is under-budget &#8212; a strong indication that there have not been inappropriate increases in case mix weights.</p>
<p>One other aspect of the bill is crucial to the process of evaluating the propriety of case mix weight growth. This is a provision that requires Medicare to evaluate changes in services and their intensity through specific claims review &#8212; rather than a simple regression analysis of statistical data. With the Medicare Home Health Prospective Payment System, the use of therapy services has a significant impact on case mix weights.</p>
<p>In making the regulatory &#8220;case mix creep&#8221; cuts to date, CMS did not evaluate whether therapy was needed by patients. Instead, CMS simply examined statistical characteristics such as the patient&#8217;s hospital Diagnosis-Related Group (DRG), concluding that growth in case mix weight was inappropriate. It is estimated that nearly two thirds of the home health case mix weight increase determined relates to the provision of therapy services. An actual claims review approach is a more rational way of evaluating those services, especially given that CMS had judged earlier that indicators such as DRGs are not reliable predictors of home health therapy needs.</p>
<p>It can be expected that CMS will again focus on the case mix creep issue as early as this year. While the legislation would not apply to case mix regulatory payment cuts currently scheduled for 2010 and 2011, it would apply to any new cuts that CMS might consider. NAHC believes that the bill would be scored as budget-neutral by the Congressional Budget Office and would not require an offset.</p>
<p>ACTION NEEDED NOW:  Call Sen. Herb Kohl (202-224-5653) and urge him to cosponsor the &#8220;Home Health Care Access Protection Act of 2010.&#8221; The goal is to get a majority of senators to cosponsor the bill (and representatives to sponsor a House companion bill, once one is filed) as soon as possible, since there are indications that CMS is considering additional regulatory home health cuts for 2011. Tell Kohl&#8217;s staff to contact Priscilla Hanley at (202) 224-2523 to voice support and add Kohl&#8217;s name to the Senate bill.</p>
<p><a href="http://www.nahc.org/NAHC/CaringComm/eNAHCReport-mbrs/Attachments/nr050610-HHAccessProtect.pdf">Click here</a> to see talking points on this legislation to help you in discussions with your legislators.</p>
<p>You can also send messages using the NAHC Legislative Action Network urging that your senators help ensure adequate payment for home health services by cosponsoring this bill. <a href="http://www.congressweb.com/cweb2/index.cfm/siteid/nahc">Click here </a>to enter your zip code and get started &#8212; it takes just a few short minutes.</p>
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